Privacy Policy for Dietitian on a Mission

Last Updated: 01 December 2025

Dietitian on a Mission (operated by Adrian Griesheimer, ABN [90993469021]) is committed to protecting your privacy and handling your personal information responsibly.
As an Accredited Practising Dietitian providing telehealth services in Melbourne, Victoria, we are bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and relevant state legislation such as the Health Records Act 2001 (Vic) and its Health Privacy Principles. This Privacy Policy outlines how we collect, use, disclose, store, and protect your personal information, including sensitive health information, in compliance with these laws.

A copy of the Australian Privacy Principles can be obtained from the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au/privacy/australian-privacy-principles.

This policy applies to all interactions with us, including via our website (dietitianonamission.com.au), telehealth platforms, email, phone, or in-person (if applicable). By using our services or providing your information, you consent to the practices described here. If you do not agree, please do not provide your information or use our services.

Definitions

  • Personal Information: Information or an opinion about an identified individual or one who is reasonably identifiable, such as name, contact details, date of birth, or payment information.

  • Sensitive Information (including Health Information): A subset of personal information, including details about your health (e.g., medical history, dietary habits, symptoms), racial or ethnic origin, or other protected categories under the Privacy Act.

We do not collect sensitive information without your explicit consent, except where required by law.

Collection of Personal Information

We collect personal information that is reasonably necessary for providing our dietetics services, such as nutritional assessments, consultations, and meal planning. We may collect:

  • General Personal Information: Name, address, email, phone number, date of birth, Medicare details, private health insurance information, payment details (processed securely via third-party providers), preferences, and feedback.

  • Sensitive/Health Information: Medical history, current health conditions, dietary habits, allergies, nutritional goals, weight/height measurements, blood test results, symptoms (e.g., bloating, fatigue), lifestyle factors, social history, family medical history, and data from wearable devices (e.g., glucose monitors).

Information is collected directly from you via:

  • Intake forms, consultations (in-person or telehealth), emails, phone calls, or SMS.

  • Our website (e.g., booking forms, inquiries, or subscriptions).

  • Third parties with your consent, such as your GP, specialists, or other healthcare providers (e.g., referrals, reports).

We use secure third-party tools like Cliniko for bookings and telehealth, and email/SMS platforms for reminders. For their privacy policies, visit: Cliniko (cliniko.com/privacy).

If you choose to interact anonymously or under a pseudonym, you may do so where practical and not prohibited by law (e.g., for general inquiries). However, for health services, identification is typically required for accurate care and rebates.

Consequences of Not Providing Information

If you withhold personal information, we may not be able to provide our services effectively or at all, as it could impair our ability to tailor advice or process rebates.

Why and When Your Consent is Necessary

We obtain your consent (express or implied) before collecting sensitive information, such as during consultations or forms. Consent is voluntary, informed, and specific—you can withdraw it at any time by contacting us, though this may limit our services. For example, we need consent to share information with your healthcare team or use anonymized data for research/quality improvement.

Use of Personal Information

We use your information for the primary purpose of delivering dietetics services, including:

  • Assessing and managing your nutritional needs.

  • Creating personalized plans and follow-ups.

  • Processing payments and rebates (e.g., Medicare, private health).

  • Communicating appointment reminders or health updates.

Secondary purposes (directly related) include internal administration, quality assurance, and compliance. We may use de-identified data for research or education.

We do not use your information for direct marketing without consent, and you can opt out anytime.

Disclosure of Personal Information

We disclose information only where necessary and with your consent, such as:

  • To your healthcare team (e.g., GP) for coordinated care.

  • Third-party providers (e.g., Cliniko for bookings, payment processors) under strict confidentiality agreements.

  • For billing/rebates (e.g., Medicare, private health insurers).

  • Anonymized for research/education.

  • As required by law (e.g., subpoenas, public health threats).

We do not disclose to overseas recipients unless you consent and the recipient complies with APP-equivalent standards (e.g., some cloud services may store data in the US with safeguards like encryption). If applicable, we'll notify you.

We do not sell, rent, or share your information for unrelated purposes.

Security of Personal Information

We take reasonable steps to protect your information from misuse, loss, unauthorized access, modification, or disclosure, including:

  • Secure, encrypted storage (e.g., password-protected systems like Cliniko).

  • Access controls, firewalls, and staff training.

  • Regular security audits.

In the event of a data breach likely to cause serious harm, we will notify you and the OAIC under the Notifiable Data Breaches scheme.

Data Retention and Destruction

We retain records for at least 7 years from your last interaction (or until age 25 for minors) as required by health laws and professional standards. Once no longer needed, we securely destroy or de-identify it.

Access, Correction, and Complaints

You have the right to:

  • Access your information (free, unless unreasonable—provide ID; we'll respond within 30 days).

  • Request corrections if inaccurate (we'll update promptly).

  • Complain about privacy breaches.

Contact us at dietitianonamission@outlook.com. We'll investigate and respond within 30 days. If unsatisfied, escalate to the OAIC (www.oaic.gov.au, 1300 363 992) or Dietitians Australia.

Website-Specific Practices

Our website may use cookies for functionality (e.g., analytics, preferences). You can disable them in your browser, but this may affect features. Third-party links are for convenience and not endorsed—we're not liable for their content or practices.

Policy Updates

We review this policy annually or as needed (e.g., for legal changes). Updates will be posted here with the "Last Updated" date. Significant changes will be highlighted via email or website notice where possible. Continued use constitutes acceptance.

If you have questions, contact us at dietitianonamission@outlook.com.